20220131-153254-93
Regarding caseload distribution, further study is needed. Efforts will include implementing surveys and focus groups in an effort to greater understand the work duties of lawyers vs. non-lawyer staff members. Our belief is that attorneys may be handling administrative and clerical duties that are more efficiently handled by non-lawyer staff. Similarly, recruiting and staffing issues suggest exploring office reorganization. The pandemic forced our agency to permit telework or remote working. Going forward, a substantive policy needs to be developed for the office.