Whether sharing bad news with a committee, providing performance feedback or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Disagreements don't disappear when they're ignored. People are often concerned about having a difficult conversation because they're worried the person might react defensively to what they've got to say. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This interactive and practical workshop will provide techniques and strategies that will make it easier for you to handle difficult conversations successfully. At the end of the workshop, participants will understand and recognize the role emotions & assumptions play in difficult conversations, examine ways to become a better receiver of feedback, and learn and practice a proven model for approaching feedback in all conversations, especially difficult ones.
Criminal Justice Leaders
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